Conversation Intelligence: Supercharge your sales team and Gain a competitive edge
Revolutionize your sales game with conversation intelligence. Get unparalleled insights from customer interactions and empower your team to build winning playbooks that leverage data-backed techniques.
How does conversation intelligence work?
Conversation intelligence enables revenue teams to harness the power of AI to convert unstructured data from spoken, written and video conversations between buyers and sellers —turning it into into deal and coaching insights that improve seller performance.
But many vendors boast the ability to improve seller performance. So how do you know which solutions effectively leverage buyer triggers to drive results?
For an in-depth look at conversation intelligence (CI) platforms and how they work, check out The Forrester Wave™ report, where they vote Gong as the leader in Conversation Intelligence for B2B Revenue.
How Conversation Intelligence Helps You Win More Deals
Evaluating each rep’s effectiveness is vital to building a top-performing. But what sales manager has time to shadow every rep and review every interaction? Gong automates the tedium and gets you to the good stuff faster.
Capture All Customer Interactions
At the core of conversation intelligence are the interactions your reps have with customers each and every day. Every single call, email, and web conference—new and old—is raw material for our platform. Gong hangs onto all of it and uses those interactions to run advanced analytics to extract valuable insights.
Perform Deep,
AI-Powered Analysis
Here’s the fun part: Gong uses conversational AI, machine learning, and natural language processing (NLP) to analyze every interaction. It’s constantly running as new interactions are added to the system, looking for trends, buyer signals, red flags, room for improvement, and more.
Deliver Insights that Reps Can Use to Close Deals
Sales teams use conversation intelligence for many reasons. Some need a more complete picture of customer pain points and topics of interest, backed by real keyword data. Others want to record common objections and questions so they can sharpen their playbooks. Many of our customers use Gong to find cues that indicate a prospect’s willingness to buy. Whatever insights you’re looking for, Gong will find them.
FEATURE HIGHLIGHTs
conversation intelligence Features
So what does it look like? Glad you asked. Here’s a breakdown of features customers get with Gong’s top-rated conversation intelligence software.
Call
Recording
Call
Recording
Call
Transcription
Call
Transcription
Call
Analysis
Call
Analysis
Emails
Emails
Course-Correct Deals
Course-Correct Deals
Team
Activity
Team
Activity
GONG NAMED THE LEADER IN FORRESTER WAVE™ 2023
In Forrester’s new report, they analyze and rank 12 top conversation intelligence providers to help revenue leaders select the right one.
THE UNDISPUTED LEADER IN Conversation INTELLIGENCE
Customers across industries, geographies, and sizes trust Gong to drive revenue.
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FAQ
Answers to commonly asked questions
about Conversation Intelligence
Here are some of the problem areas and use cases that our conversation intelligence platform helps resolve:
- Sales coaching
- Self-coaching and peer learning
- New hire onboarding
- Voice of customer
- Competitor analysis
- Pipeline management and forecasting
- Performance reviews
Once you integrate Gong with your calendar, email, and CRM, it automatically starts scanning for meetings, calls, and demos to record. Gong then records audio and video from each session and transcribes it in real time, giving you a deep, searchable database of interactions.
Yes, Gong can be installed and accessed on most smartphones. That means reps and sales managers can take their self-study, coaching, and best practices with them wherever they go. Need to walk the dog but still want to step up your sales game? It’s no problem at all with Gong.
More than likely! Gong currently offers dozens of integrations (and counting). Here are some of our more popular integrations:
- GoToMeeting
- Salesforce Lightning
- Zendesk
- Slack
- Google Workspace
You can read 5,000+ reviews of Gong on G2 Crowd, where Gong is ranked #1 on G2’s best software list. If you want to go under the hood to see how customers actually use Gong, check out our library of customer success stories.