Business Critical Services extend beyond rapid break-fix technical support. With proactive services and specialized support staff that develop an understanding of your business IT needs, our Business Critical Services help stabilize your infrastructure, optimize your IT operations and provide rapid response when you need it.
The Business Critical Services Remote Product Specialist (RPS) has deep knowledge of your solution and familiarity with your IT environment and can help get your mission-critical application up and running as quickly as possible in the event of an issue or an unplanned outage.
The Veritas Business Critical Services Remote Product Specialist offering includes an assigned product expert to personalize your support experience.
BCS Business Critical Account Management (BCS BCAM) is Veritas’ full product-line account management support offering. BCS BCAM features an assigned account manager to facilitate personalized support for all BCS covered products throughout a region.
BCS BCAM establishes a proactive partnership offering customers:
Business Critical Services Assist is the entry-level, personalized support management service from Veritas, providing an enhanced partnership that gives your business several advantages: